Frequently Asked Questions

Everything you need to know before you hit the waves.

How long does shipping take for surfboards?

Due to their size and fragile nature, surfboards are shipped via specialized freight carriers. Delivery typically takes 5-10 business days depending on your coastal location.

What is your return policy on wetsuits?

We offer a 30-day return policy on all wetsuits, provided they are unused, have the original tags attached, and show no signs of wax or saltwater exposure.

Do you offer international shipping?

Yes, we ship gear worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country and package dimensions.

How do I know which board size is right for me?

Choosing the right board depends on your height, weight, and skill level. We provide a detailed 'Volume Calculator' on each product page to help you find your perfect match.

Are your surfboards covered by a warranty?

All Black Sheep Surf boards come with a 12-month manufacturer warranty covering structural defects. Please note this does not cover 'snapped' boards or damage caused by impact with reefs or other surfers.

What payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free installment plans through Klarna and Afterpay for larger purchases like boards and hardware.